koki Terms of Use

We at koki operate a platform providing live-dealer tables, slot games, and sportsbook services to users in supported jurisdictions. Our terms set out the conditions under which we provide access to blackjack, roulette, baccarat, sports markets, and other entertainment offerings, along with the responsibilities we and you share to keep the experience safe, fair, and compliant.

By creating an account on koki, you agree to these terms. They cover account opening, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer, bonus conditions, dispute resolution, and jurisdiction-specific restrictions. We encourage you to read them in full before joining.

If you have questions about any part of our terms, our support team via Live Chat or FAQ is here to help.

Your Account on koki

Account opening and eligibility

When you join koki, we require you to provide accurate personal information—your full name, date of birth, phone number, and email address. We use this data to set up your account and comply with anti-money-laundering regulations. You must be of legal age in your jurisdiction and have the legal authority to enter into a binding agreement with koki.

We perform Know Your Customer (KYC) verification before your first withdrawal. This involves uploading a government-issued ID (KTP, passport, or driving licence), confirming your phone number via one-time password (OTP), and verifying that your payment method (DANA, e-wallet, mobile banking, local payment, or bank account) is registered in your name. We keep this information confidential and use it only for account verification and fraud prevention.

Account security and two-factor authentication

You are responsible for keeping your koki password confidential. We recommend using a strong, unique password and enabling two-factor authentication (2FA) in your account settings. When 2FA is active, you must provide a secondary confirmation—either an SMS code or an authenticator app token—whenever you log in from a new device or request a withdrawal. This protects your account against unauthorised access.

If you suspect your account has been compromised, contact us immediately via Live ChatWe will help you reset your password, review your transaction history, and secure your account. If fraudulent activity occurs due to your negligence (e.g., sharing your password), we cannot reverse those transactions, though we encourage you to report the incident so we can help prevent further abuse.

Our koki Deposits, Withdrawals, and Bonus Policy

Deposits and funding on koki

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly in most cases, though payment provider delays may occur during peak hours—especially evenings when Liga 1 matches end or during holiday periods like Idul Fitri and Idul Adha. Your account balance updates once the payment provider confirms the transaction.

We do not charge deposit fees. However, your payment provider (mobile banking, local payment, etc.) may apply their own fees—check with them directly. We recommend funding your account during off-peak hours to avoid congestion. If a deposit fails to appear within a reasonable timeframe, contact our support team and provide your transaction receipt from your payment provider.

Withdrawals and withdrawal conditions

You can request a withdrawal to the same payment method you used to deposit, or to any verified account in your name. Withdrawals are subject to the following:

• Your account must be fully verified (KYC completed).
• Your withdrawal amount must not exceed your available balance.
• We may apply a withdrawal review window (typically 24 hours) for large amounts or high-frequency requests.
• Once approved, your withdrawal is sent to your payment provider. Processing time depends on that provider and typically takes 1–3 business days.
• We do not charge withdrawal fees. Your bank or payment provider may deduct a small fee—check with them.

If a withdrawal is delayed or fails, we investigate in collaboration with your payment provider. If funds are returned to your koki account, we credit them immediately. We cannot reverse a withdrawal once it leaves our system, so verify your payment details before confirming.

Bonus terms on koki

From time to time, we may offer welcome bonuses, deposit matches, or promotional credits. All bonus offers come with specific terms—such as a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), game restrictions, or an expiration date. We display these terms clearly when you claim a bonus.

Bonuses cannot be withdrawn directly; they must be wagered according to the stated playthrough requirement. Once playthrough is complete, any remaining bonus credit converts to cash balance, which you may then withdraw. We reserve the right to cancel or modify bonus offers at any time, or to forfeit unclaimed bonuses after a set period (typically 30 days).

On koki, we believe transparency builds trust. Every deposit, withdrawal, and bonus condition is explained upfront, and our support team is ready to clarify any detail.

Dispute resolution and complaints

If you believe a transaction was made in error, a game outcome was incorrect, or we have breached our terms, contact us immediately via Live ChatWe will review your account history and attempt to resolve the issue within 7 business days. If we cannot resolve it directly, we may escalate to our compliance team.

Our dispute process is fair and transparent. We do not make financial decisions based on dispute complaints alone—we review supporting evidence. If you remain unsatisfied after our review, you have the right to escalate your complaint according to the dispute resolution procedures outlined in our Legal Notice

Jurisdiction and service availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook access is prohibited by law. Users are responsible for verifying that their access and use of koki comply with their own jurisdiction's regulations. We enforce this by conducting IP checks and account verification to identify and restrict access from prohibited regions.

If we detect that you are accessing koki from a jurisdiction where our services are restricted, we may suspend your account without notice. Any funds in your account will be held in escrow pending resolution. We encourage you to check your local laws before joining koki. If you are unsure, consult a local legal advisor or contact our support team.

General terms and conduct

By using koki, you agree not to:

• Use our platform for illegal purposes or to launder money.
• Create multiple accounts to circumvent verification, bonus terms, or withdrawal limits.
• Harass, threaten, or abuse our staff, dealers, or other players in live chat or any channel.
• Share your account credentials or allow others to use your account.
• Use automated tools, bots, or scripts to interact with koki services.
• Attempt to exploit bugs, glitches, or security vulnerabilities.

Violations of these terms may result in account suspension, forfeiture of funds, and permanent banning from koki. We reserve the right to report suspected illegal activity to relevant authorities. We also reserve the right to modify these terms at any time by posting updates on our site. Your continued use of koki after changes indicates acceptance of the new terms.

Data privacy and protection

We collect and store your personal data (name, ID, payment details) to verify your identity, process transactions, and comply with anti-money-laundering laws. We protect this data using industry-standard encryption and access controls. We do not sell or share your personal information with third parties, except where required by law (e.g., to financial regulators or law enforcement).

Your account data and transaction history are private. We maintain these records for audit and compliance purposes. You can request access to your data or request deletion (subject to legal retention requirements) by contacting our support team. For detailed information about how we handle your data, see our Privacy Policy