koki Casino & Sportsbook Service Notice

Online entertainment platforms operate under varying regulatory frameworks across Asian jurisdictions. koki is available only where local law permits, and we conduct our service according to strict compliance standards. This legal notice outlines our service availability, user eligibility, jurisdiction restrictions, and your responsibilities when accessing koki.

We at koki do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that their access and use of koki comply with the laws of their own jurisdiction. By creating an account on koki, you affirm that you meet all local eligibility requirements and that your use of our platform is lawful in your region.

The following sections detail our service restrictions, user obligations, and contact information for legal inquiries.

Service Availability and Jurisdiction Restrictions on koki

Geographic restrictions and local law compliance

We at koki operate our platform subject to applicable jurisdiction law. Our services—live-dealer tables, slot games, sports information, and account management—are available only in regions where online gaming and sportsbook access are permitted by local regulation. We do not offer koki services in jurisdictions where such activities are prohibited, restricted, or require specific licensing that we do not hold.

Many countries and regions enforce varying standards on online gambling. Some permit licensed operators; others prohibit the activity entirely. koki respects these distinctions and enforces geographic access controls through IP detection, account verification, and payment processor compliance. If we detect that you are accessing koki from a restricted jurisdiction, we may suspend or terminate your account without notice.

User responsibility for local law verification

Users are solely responsible for verifying that their access and use of koki comply with the laws of their own jurisdiction. We at koki provide a service that may be restricted or prohibited in your location. Before creating an account on koki, you must confirm that:

• Online entertainment services like koki are legal and permitted in your jurisdiction
• You meet any age, residency, or licensing requirements imposed by local law
• Your use of koki does not violate any national, provincial, or local statute or regulation
• You are not subject to any court order, travel ban, or legal restriction that prohibits your participation

If you are uncertain about the legal status of online gaming in your region—whether in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere—we advise you to consult a local legal professional before accessing koki.

Account eligibility and terms of service

To open an account on koki, you must meet the following eligibility criteria:

• You must be of legal age to enter into binding contracts in your jurisdiction
• You must not be resident in a jurisdiction where our services are prohibited
• You must provide accurate, truthful information during account registration
• You must complete Know Your Customer (KYC) verification as required by our anti-money-laundering policy
• You must accept our Terms and Conditions in full

We enforce these requirements to protect both our users and koki from legal liability. If you provide false information, misrepresent your jurisdiction, or attempt to circumvent our access controls, we may terminate your account, forfeit your funds, and report your conduct to relevant authorities.

Our koki Compliance and Data Handling Policy

Anti-money-laundering and Know Your Customer requirements

We at koki comply with international anti-money-laundering (AML) standards and conduct Know Your Customer (KYC) verification on all account holders. Before you can deposit funds or withdraw from koki, you must submit:

• A government-issued ID (passport, national ID, or driving license)
• Proof of residence (utility bill or bank statement)
• Phone number verification via one-time password (OTP)
• Confirmation that your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) is registered to your verified identity

We retain this information to detect and prevent money laundering, terrorist financing, and fraud. Our verification process may take 24–48 hours during business hours. If verification fails or we detect suspicious activity on your koki account, we may restrict access, freeze your balance, or report the matter to financial regulators as required by law.

Data handling and third-party disclosure

We at koki handle your personal data according to our Privacy PolicyWe may disclose your information to third parties only where:

• Required by law (law enforcement, tax authorities, financial regulators)
• Necessary to process your payment via our payment partners
• You have explicitly consented
• Needed to enforce our Terms and Conditions or defend a legal claim

We do not sell your personal information to marketers or data brokers. Any international data transfer complies with privacy principles equivalent to Indonesian standards.

Dispute resolution and legal liability

If you believe koki has violated our terms or applicable law, you may contact our support team via Live Chat to initiate a complaint. We will investigate and respond within 7–10 business days. If you remain unsatisfied, you may escalate your complaint to our compliance officer or pursue legal remedy according to the dispute resolution procedures outlined in our Terms and Conditions

We at koki disclaim liability for losses arising from your own negligence, misuse of your account, or violation of local law. We are not responsible for:

• Account compromise due to your failure to secure your password or enable two-factor authentication
• Unauthorized transactions if you shared your credentials
• Technical failures or network outages beyond our control
• Consequences of your access to koki from a prohibited jurisdiction
• Changes to local law that render our service unavailable in your region

We at koki operate with transparency and respect for local law. Our users' responsibility to verify jurisdiction compliance is inseparable from our commitment to legal operation.

Contact for legal inquiries and complaints

For legal questions, jurisdiction concerns, or formal complaints regarding koki, contact our compliance team:

• Live Chat support: Available via Live Chat for urgent account or service issues
• Email: Send formal legal correspondence to our support address (available on request via Live Chat)
• Escalation: If you have unresolved concerns, request escalation to our compliance officer within your initial support interaction

We respond to all legal inquiries within 14 business days. For regulatory or law enforcement inquiries, we cooperate fully with applicable authorities and respond according to legal process. This Legal Notice is effective as of the date posted on koki. We may update these terms at any time by posting the revised notice here. Your continued use of koki after an update indicates your acceptance of the new terms.